Terms of Use (PM-WANI ( T&C, Refund & Privacy Policy))

PM-WANI ( T&C, Refund & Privacy Policy)

This Portal is designed, developed by Assam Electronics Development Corporation Ltd. (AMTRON). By accessing this website, you unconditionally accept to be legally bound by these Terms and Conditions of Use.

Though all efforts have been made to ensure the accuracy and currency of the content on this website, the same should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify / check with the Department(s) and / or other source(s), and to obtain appropriate professional advice.

Under no circumstances AMTRON will be liable for any expense, loss or damage including, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use of data, arising out of or in connection with the use of this website.

These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of Courts in Guwahati.

Privacy Policy

The Terms and Conditions contained here in shall apply to any person (“User”) using the services of PM WANI Wi-Fi for making payments (data plan purchase related fees) through an online payment gateway service (“Service”) offered by RazorPay, through this website or mobile application. Each User is therefore deemed to have thoroughly read and accepted these Terms of Services.

A.  Privacy Policy

AMTRON respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not wilfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy. This Privacy Policy describes AMTRON’S treatment of personally identifiable information that AMTRON collects when User is on this website and mobile application does not collect any unique information about the User (such as User’s name, email address, age, gender etc.) except when the User specifically and knowingly provide such information on the Website and mobile application. Like any business interested in offering the highest quality of service to clients, AMTRON may, from time to time, send email and other communication to the User tell them about the various services, features, functionality and content offered by AMTRON or seek voluntary information from you. Please be aware, however, that AMTRON will release specific personal information about the User if required to do so in the following circumstances: a) In order to comply with any valid legal process such as a search warrant, statute, or court order, or
b) If any of User’s actions on AMTRON’s website and mobile application violate the Terms of Service or any of AMTRON’s guidelines for specific services, or
c) To protect or defend AMTRON’s legal rights or property, the AMTRON’s site, or AMTRON’s Users or
d) To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security, integrity of AMTRON’s website/mobile application/offerings.

B.  General Terms and Conditions for Online-Payments

  • Once a User has accepted these Terms and Conditions, he/she may register and avail the Services and products offered on the AMTRON’s website/mobile application.
  • The AMTRON rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of AMTRON’s right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website/mobile application or information provided to or gathered by AMTRON’s with respect to such use. Each User accepts and agrees that the provision of details of his/her use of the Website/mobile application to regulators or police or to any other third party in order to resolve disputes or complaints which relate to the Website/mobile application shall be at the absolute discretion of AMTRON.
  • If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.
  • These Terms and Conditions constitute the entire agreement between the User and AMTRON. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and AMTRON. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form
  • The entries in the books of AMTRON and/or the Payment Service Providers kept in the ordinary course of business of the AMTRON and/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters there in appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.

C.  Cancellation & Refund:

Cancellations Process

If the cancellation is intimated on or before 7 days in advance, the user will receive a full refund. However, if the cancellationrequest is intimated less than 24 hours before installation or after installation of PDO device in the user’slocation area, such cancelationrequests will not be acceptable.

Refund Process

If eligible for returns/Cancellations, the user can raise a return/refund request by call, or can drop an email to the registered email addressaknpmwani@gmail.commentioning the PDO device, the user intends to return. The packing instructions and guidanceonhow to generate return/refund mail will be provided by AMTRON. If the user had paid online using cards / online banking – the amount will be refunded to the sourceaccount from where the amount was debited. If the userhad paid using NEFT/RTGS – the bank account number and IFSC code will be asked for processing refunds over email. AMTRON will not levy any return fee for such return/refund.

Note: Transaction fees levied on transactions will not be refunded/reversed

  • In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental there to).
  • Server Slow Down/Session Timeout: In case the Website/mobile application or Payment Service Provider’s webpage, that is linked to the Website/mobile application, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  1. In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact AMTRON via e-mail or any other mode of contact as provided by the AMTRON to confirm payment.
  2. In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.

However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider No communication received by the Payment Service Provider(s) in this regard shall be entertained by the Payment Service Provider(s)

D.  Limitation of Liability

  • AMTRON has made this Service available to the User as a matter of convenience. AMTRON expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/she shall be solely responsible for his/her conduct and that AMTRON reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.
  • AMTRON and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Institution and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages what so ever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
  • The User agrees that AMTRON or any of its employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website/mobile application, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond AMTRON’s reasonable control
  • AMTRON and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
    1. the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection there to and/or
    2. Any interruption or errors in the operation of the Payment Gateway

E.  Applicable law

By visiting this website, the useragrees that the laws of the India, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between AMTRON and the user, or its business partners and associates.

F.  Disputes

Any dispute related in any way to the user’s visit to this website or to services procured from AMTRON shall be arbitrated by the courts in Guwahati and the user consent to exclusive jurisdiction and venue of such courts.

G.  Indemnification

The user agrees to indemnify AMTRON, the payment service provider (s) and its affiliates and hold AMTRON harmless against legal claims and demands that may arise from use or misuse of the services.

H.  Miscellaneous Conditions

  • Any waiver of any rights available to AMTRON under these Terms and Conditions shall not mean that those rights are automatically waived
  • The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that AMTRON or the Payment Service Provider(s) have no control over such matters.
  • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, AMTRON does not represent or guarantee that the use of the Services provided by/through it will not result in theft and/or unauthorized use of data over the Internet.
  • AMTRON, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer/mobile virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website/mobile application.
  • The User may be required to create his/her own User ID and Password in order to register and/ or use the Services provided by AMTRON on the Website/mobile application. By accepting these Terms and Conditions the User aggress that his/her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance here of, the User agrees to
    1. Choose a new password, whenever required for security reasons
    2. Keep his/ her User ID & Password strictly confidential
    3. Be responsible for any transactions made by User under such User ID and Password.

The User is here by informed that AMTRON will never ask the User for the User’s password in an unsolicited phone call or in an unsolicited email.

I.  Debit/Credit Card, Bank Account Details

  • The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/credit card, that is not lawfully owned by him/her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details
  • The User may pay his/her fees to AMTRON by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/she initiates a payment transaction and/or issues an online payment instruction and provides his/her card/bank details:
    1. The User is fully and lawfully entitled to use such credit/debit card, bank account for such transactions
    2. The User is responsible to ensure that the card/bank account details provided by him/her are accurate
    3. The User is authorizing debit of the nominated card/bank account for the payment of fees selected by such User along with the applicable Fees.
    4. The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

J.  Personal Information

  • The User agrees that, to the extent required or permitted by law, AMTRON and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
  • The User agrees that any communication sent by the User vide e-mail, shall imply release of information there in/there with to AMTRON. The User agrees to be contacted via e-mail on such mails initiated by him/her
  • In addition to the information already in the possession of AMTRON and/or the Payment Service Provider(s), AMTRON may have collected similar information from the User in the past. By entering the Website/mobile application the User consents to the terms of AMTRON, information privacy policy and to AMTRON continued use of previously collected information. By submitting the User’s personal information to AMTRON, the User will be treated as having given his/her permission for the processing of the User’s personal data as set out here in.
  • The User acknowledges and agrees that his/her information will be managed in accordance with the laws for the time in force.

K.  Payment Gateway Disclaimer

The Service is provided in order to facilitate access to PM WANI Wi-Fi and pay data plan Fees online. AMTRON or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in Website/mobile application for this purpose. By accepting/agreeing to these Terms and Conditions, the User expressly agrees that his/her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

L.  Change to the Terms

We may change any of the Terms by posting revised Terms on our website. Unless the user terminatestheir account, the new Terms will be effective immediately upon posting on the effective date indicated in the new Terms, as applicable, and apply to any continued or new use of the Service. The user agrees to be bound by and changes to these terms when they use our Website and Services after any such modification is posted on the Website. It is therefore important that the user review these Terms regularly to ensure they are updated as to any changes.

Kindly provide us the following information to serve you the best

Your Email ID:
Select the Concerned Division:
Query Text: